Terms & Conditions

1. Parties

In these conditions:

Our/We/Us means Doncaster Funerals Ltd trading as Doncaster Municipal Funerals.

You/Your means the company or individual requesting our services

2. Terms

These conditions comprise all the terms of agreement between you and Us and shall apply to the exclusion of any other terms and conditions, warranties and representations, written or orally expressed or implied (except for those which by law cannot be excluded) unless accepted by us in writing.

3. Price

3.1 The price of any additional services shall be stated in your written estimate and unless otherwise agreed in writing by us shall be inclusive of Value Added Tax. All payments for these services will be due in full within 48 hours of arranging the funeral, unless the expenses are being paid by a government body i.e. the Department for work and pensions (DWP) where the whole balance will be settled at a later date.

3.1.1 N.B. In the event of the DWP not paying the balance in full then the balance due or the deficit should be met by the person signing the Cremation 1 from ‘Application for cremation of a person who has died.

3.2 In the event that any payment due from You to Us is not made on the due date, we shall be entitled to receive interest on the late payment from the date the payment fell due until the date of actual payment at a minimum of £20 per day up to a maximum of £140 (or 7 days) at which point the contract entered into will be frozen, reviewed and could be terminated.

4. Data Protection

We collect personal information about you and the deceased and any other persons for whom you supply details at the time of the funeral arrangement or product ordering. The following explains how we handle this information and when we will disclose it to third parties.

We need to process and pass information to our suppliers e.g. memorial masons, florists and funeral car suppliers. We may also pass sensitive personal information on to cater for special needs e.g. wheelchair assistance. Information may e.g. in the cases of repatriation, be transferred to countries outside the EEA (European Economic Area) where it may not be subject to the same level of protection.

We will never sell the information to third parties for marketing purposes, although we may transfer information to subsidiaries and carefully selected organisations to keep you informed about their products. If you do not want to receive marketing information, please advise the staff at the funeral home. We may use the information for the purposes of administration, customer service, business management, market research and analysis. We may also monitor and/or record telephone calls for security purposes and to improve our customer service.

We may provide the information to public authorities, such as the police and Department for Work & Pensions, if required by them or as required by law. In the event of non-payment by you, we may send your information to third parties in order to recover the debt owing.

5. Termination

5.1 You shall be entitled to terminate this agreement within 48 hours by way of a written notice

5.2 If you terminate this agreement, you will be liable for any costs incurred to the date of termination that we may have incurred as a direct result of your order.
5.3 We shall be entitled to terminate this agreement at any time with written notice going to you.

5.4 The right to terminate this agreement shall be without prejudice to any other right or remedy of either party in respect of any breach. The termination of this agreement however caused shall be without prejudice to any other obligation or right of either of the parties which they shall have incurred prior to termination.

6. Specification

6.1 Without prejudice to any terms implied by law for the benefit of you, we hereby undertake to you:

6.1.1 that the quality, quantity and description of the goods and services shall, be as expressly specified in the order and/or in any applicable specification supplied by you to us and/or agreed in writing and signed by the parties

6.1.2 We shall comply with all applicable regulations or other legal requirements concerning the delivery of the goods and the performance of the services.

7. Variations

Prior to fulfilment of the order, we shall comply with any variation, direction and/or requirement, signed by you to us relating to all relating to all or any part of the order. Such a variation, direction and/or requirement shall not invalidate the agreement and any amount due arising from such compliance shall be agreed between you and us and in default shall be a reasonable sum incurred. Where the quality of goods or services is reduced, the price shall be reduced proportionally.

8. General

8.1 The order is personal to you and you shall not assign or transfer to any person any of your rights or obligations or sub-contract any of your obligations under the agreement without our prior written consent.

8.2 You hereby acknowledge and confirm that you have authority to enter into the agreement with us for the provision of our services. You confirm that you are personally responsible for the payment of all invoices concerning the services rendered. In the event a dispute occurs, you hereby agree to indemnify us in full against all liability, loss, damages, costs and expenses (including legal expenses), awarded against or incurred or paid by as a result of or in connection with your confirmation that you have the authority to enter into the agreement.

8.3 If you are dissatisfied with any aspect of our service please contact us by telephone on 07590 557265 or by email to advice@doncasterfunerals.co.uk, this should be carried out within 28 days of us providing the service, otherwise you are deemed to have accepted the service as complying with these terms and conditions. If we are unable to resolve your complaint to your satisfaction you can seek independent advice.

8.4 In considering your funeral arrangements we may search your record at a credit reference agency. They will add to your record details of our search and your application. This will be seen by other organisations that make searches. We will add to your record with the credit reference agency details of your order with us, the payments you make under it and any default or failure to keep to its terms. These records will be shared with other organisations and used by us and them to: a) Help make decisions about credit and credit related services such as insurance for you and members of your household. B) Trace debtors, recover debt, prevent money laundering and fraud and to manage your account. For these purposes we or they may make further searches although these searches will be added to your record, they will not be shared with others. You have a legal right to details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

8.5 For every memorial requiring removal from a cemetery as part of the funeral arrangements, it is our policy to charge a removal and re-fix fee at the time of the funeral arrangement. The removal fee covers the cost of removing the memorial prior to the funeral. The re-fix fee covers the cost of returning the memorial to its original location and to the agreed standard of that particular cemetery. The re-fix fee does not cover any refurbishment (including lettering) to the memorial. We will contact you after the memorial has been removed in order to explain the cost to provide an additional memorial inscription. If, after 3 months following the memorials removal, you have not indicated to us that you wish to proceed with an order, we will re-fix the memorial in its original location on your behalf. If the memorial cannot be re-fixed for whatever reason, including due to the quality of the memorial, after this 3 month period, then the re-fix fee will be used to dispose of the memorial on your behalf. If at any point during the 3 months you decide you wish to use the services of another monumental mason, the re-fix fee is non refundable but will cover the transportation of the memorial to your chosen monumental mason within a 10 mile radius of the funeral home that arranged the funeral. If the requirement to transport the stone is greater than 10 miles, we will explain the costs associated to transport the memorial and if after 3 months following the initial removal you have not agreed to pay the relevant transportation charges, the re-fix fee will cover the re-fixing of the memorial in its original location on your behalf.

9. Third Parties

Nothing in these conditions confer any benefit on any third parties under the contract (Rights of Third Parties) Act 1999.

10. Governing Law

English law shall apply to this agreement. We agree with you that in the event of any dispute arising between you and us, the courts of England and Wales will have non-exclusive jurisdiction over any such dispute.